Terms & Conditions

General

By using this site, you signify that you agree to these Terms of Use. In addition, when using particular services or competitions available on this site, you will be subject to any posted rules applicable to such services which may be posted from time to time. We reserve the right, at our discretion, to change, modify, add or remove portions of these Terms of Use at any time.

Ownership

This site is owned and operated by Devoted Individuals Ltd. The contents of this site are the copyright of Devoted INdividuals Ltd or its licensors. Any use of the materials on this site other than for private, non-commercial viewing purposes is strictly prohibited.

Terms of Sale

Delivery

We will endeavour to process and despatch your order within 3-5 working days. Should a product not be available and if it is likely to be unavailable for longer than a week We will refund the value of that product and despatch the remainder of the order.

We use a third party courier to deliver items. The delivery times are typically from 7:00am to 6:00pm Monday to Friday. Should a Saturday delivery be required please contact us and place your order over the phone as Saturday deliveries carry a surcharge. There are no Sunday or Bank Holiday deliveries. Please contact us if your order is over 100kg as it will be subject to a transport surcharge.

Regrettably we cannot accept payment via American Express.

UK delivery ONLY

Devoted INdividuakls Ltd service only delivers to addresses in the UK. Details of our delivery area and charging structure are set out below.

If you are not within the  delivery area, but would like to order flour from info@etonmillers.co.uk and we can discuss how we can get our flour out to you and agree the special charges that will apply.

UK Mainland

We deliver to the UK mainland. This includes England, Wales, Scotland and Northern Ireland. Please note the following conditions that we must apply. Deliveries to places such as Scottish Highlands & Islands, Northern Ireland, Eire, Channel Islands, Isle of Man, Isles of Scilly and Isle of Wight will usually take two working days from despatch and will be subject to a surcharge.

Northern Ireland and Remote Areas

Sadly we, like many other UK companies, are subject to the charges applied by courier companies to deliver to postcodes deemed further afield by the courier. As a company however, we are very keen to support bakers throughout the UK and unlike some other companies we heavily subsidise this additional charge.

 

Naturally charges will depend on the size of an order; for the average Flour Direct order to remote postcodes we absorb £12 of the cost but regretfully we have to pass the remainder on to the customer. We are only a small company and on most of our orders to these postcodes our company actually makes a loss. Despite this, our philosophy is to continue to deliver the best possible flour and service to customers regardless.

 

Variable Charges:

For Northern Ireland, Eire, and Scottish Highlands and Islands

Standard delivery charges apply with a delivery surcharge of £6. Delivery will take two working days following despatch from the mill.

 

For Channel Islands and Isle of Man

Standard delivery charges apply with a delivery surcharge of £6. Delivery will take two working days following despatch from the mill.

Charging structure

Our standard delivery charge for order values up to #5.99 upto 30 kilos. There is an additional fee for deliveries to certain areas (see above for details). This reflects increased delivery costs that we are charged by the delivery company some of which we regretably must pass on to our customers.

FREE delivery

With the exceptions of Northern Ireland and remote areas we offer free delivery on orders over £40 up to a maximum weight of 100kg.

PLEASE NOTE: There is no free delivery to Northern Ireland and those areas designated more remote by the courier companies - see above for details.

Non-UK orders

We does not deliver to addresses outside the United Kingdom. If you would like to arrange a delivery of flour to an address outside the UK, please contact the Devoted Individuals  office directly. As an exception, We does deliver to the Republic of Ireland; the Northern Ireland delivery charge applies (see above).

Orders placed in error

In the event that an order is placed to an address that we do not deliver to (see above for details), that order is invalid. Whether an order is invalid or not is entirely our decision. If your order is invalid, we will inform you by email sent to the customer email address and we will immediately refund the payment for that order.

Refunds

We will offer a refund if any of the products are split open, or damaged, out of date or less than 2 months best before date unless specified at time of purchase. Please do not accept damaged boxes from any courier company as external damaged boxes are not covered. If any of our products are faulty or individual products are damaged we will give you a like for like product. We will not refund opened food products, but will offer a credit note or refunds as per the descreation of management. For any queries regarding refunds please contact us on  admin@etonmillers.co.uk within 24 hours of delivery where applicable. In some cases we will ask for the product to be returned and we will organise its collection at a time to suit, please seal and secure all items in appropriate packaging, do not open any items and return in its original packaging. Do not dispose of any such product unless directed to do so by Customer Services or you may not be able to be refunded. We will send you a postage email that you will need to print and stick to the parcel that you are returning. Please send any photographic evidence which may be useful for us to quickly process your claim. 

All refunds can take upto 14 days to be processed and will take a further 2/3 days for banking transfers.

Cancellation

If you wish to change or cancel an order before despatch please contact us as soon as you can on info@etonmillers.co.uk

Please have the following details to hand:

- Customer name

- Order number

- Date of the order

Where possible we will try and prevent your order from being despatched but as orders are normally processed immediately we may have already packaged your order and sent it to you.

If this is the case then we cannot always stop the goods from arriving as ordered. In such cases, once you receive the order, you will have to return it to us within 10 days of delivery. If you wish to cancel and return the order within 10 days of delivery, we will refund the cost of the item & the cost of delivery but not the cost of returning the goods to us. We will only do this provided you have contacted us and informed us of your intent to do so and the goods have not been opened or damaged. Live yeast cannot be returned unless on chilled transport.

Privacy Policy

Devoted INdividuals Ltd and its authorised data processors shall hold personal information about you in accordance with the Data Protection Act 1998. Devoted Individuals  Ltd may from time to time may wish to send you information about itself and/or its products. . If you do not wish to receive such information tick the opt-out box provided later in this site. Devoted Individuals Ltd will not use or divulge your information to any third party or other reputable company.

To process purchases, we utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information.

Defamation Claims

Because Devoted Individuals  Ltd may not be aware of the contents of each recipe, comment or review, or any other content that is displayed, Devoted Individuals Ltd operates on a "notice and takedown" basis. If you believe that any content on the website contains a defamatory statement, please notify us immediately by contacting us at Devoted Individuals , we will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

Copyright, authors' rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Devoted Individuals  Ltd, its affiliates or its content suppliers and is protected by copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Devoted Individuals  Ltd and its affiliates and is protected by copyright and database right laws. All software used on this website is the property of Devoted Individuals  Ltd, our affiliates or our software suppliers and is protected by copyright and author' rights laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without Devoted Individuals Ltd's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Devoted Individuals Ltd's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without Devoted Individuals  Ltd's express written consent.

Intellectual Property Claims

Devoted Individuals  Ltd respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us at info@etonmillers.co.uk

Applicable Law

These terms are governed by and will be interpreted in accordance with English law.

Devoted Individuals  Ltd